Keys Dental

17/02/2023 - Hygienist repeatedly added treatment not asked for without consultation and against our wishes, leading to repeatedout of pocket charges even though we asked to stay within the no out of pocket we have full cover for cleaning. - Unethical business practices.

Sam is very professional, gentle and transparent in his work. I rang the clinic as I had a severe toothache. The reception was extremely helpful and I was given an appointment the next morning with Sam.He did a thorough investigation and explained the possible causes and treatment options very clearly. Overall, an honest and respectful clinic.

I have trigeminal neuralgia, which makes anything dental a nightmare for me. Dr Sam is by far the best dentist I’ve ever found. He’s not only an absolute expert in his field, at the very forefront of the latest tech and developments but also incredibly gentle, kind and compassionate. His prices are extremely reasonable and everyone at the practice is friendly and professional. I not only highly recommend but would honestly refuse to go anywhere else.

Great team on hand and excellent services provided

I have been attending keys dental for a while now, everyone i go everyone is so lovely and amazing. As I am a uni student and working i don't feel pressured into buying a treatment or anything like that which is so amazing everyone is super understanding. The dentists are all so knowledgeable as well as the hygienists and the lovely ladies at the front desk. Love my dentist i go every 6 months for a check up and feel so fresh, clean and happy when I leave.

Everyone at this practice is amazing. It’s not fun going to the dentist but the doctors and staff make you feel very comfortable. They are very friendly.I saw Dr Reza and he was amazing. He explained everything every step of the way. Thank you for making me feel relaxed with your friendly persona and patience.Highly recommend Keys Dental.

Sam is a wonderful friendly Dentist with an amazing manner and highest level of experience. He removed my daughter’s wisdom teeth and she had an amazingly fast recovery. Her face wasn’t bruised at all. Sam is honest with diagnosis and gives you all the options. I highly recommend him and the lovely team at Keys Dental. It’s never nice to go to a dentist but this practice is the best so dont fear just go experience their expertise and friendliness. Wonderful practice 10/10 from our family.

Cannot thank Dr Jolene Yeap enough. With a major dental anxiety she was beyond amazing. Will be taking my children to see her too. The front desk staff provided such great service aswell thankyou ladies! Highly recommend.

I booked in for a full teeth clean, which the lady suggested doing X-rays too which was fine as I understand I hadn’t had them done in a long time.The only issue I have is that the time allocated wasn’t enough for a full teeth clean which I still had to pay for on top of the X-rays, if doing the X-rays meant I wasn’t able to have a full teeth clean and that was communicated I wouldn’t have said to do the X-rays especially because there was no price difference in half a teeth clean and a full one.Also, if there were specific consult procedures such as having to take X-rays prior it would’ve been appreciated if this was communicated either when making my appointment or once I had arrived and sat in the chair for my teeth clean and have the consult and X-rays done first and the teeth clean done another time.Now with my private health I have been deducted one full teeth clean (still paying the gap) when there was only able to be half and I was recommended to come back again to complete the bottom part. I don’t feel it’s fair to be paying full price even if it’s discounted with private health to only be doing parts not a full clean. The lady I had was nice but she was constantly back and forth to check with im assuming the dentist which also took up a lot of time, I understand she would need to have maybe X-rays checked over but I also feel there was a huge miscommunication in regards to time etc and I would have definitely preferred to have been let know prior that there wasn’t time to complete a full teeth clean as I could’ve gone elsewhere and had it done as now I need to make another booking to have the bottom of my mouth cleaned.I communicated with the manager with this issue and gave the opportunity to the manager to have this rectified but this wasn’t the case as there was no offer to finish the rest of the teeth clean or discount future teeth clean, hence I won’t be going back as completely forgiving if businesses are able to fix issues etc which tried to do before leaving this complaint but now I will be finding a new dental practice that will charge me for exactly what I am getting done.

Booked me at 9am. Texted me a few days before the appt. to confirm for 10am, confirmed. Called at 9am to tell me I'm late, agreed 10 would be fine. Then called back and told, no come in immediately or no appt. Now I'm sitting here with a chipped tooth and a need for a new dentist.